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Well established ISP and Telecoms company is hiring for a NOC Support Engineer with at least 2-3 years NOC experience. The NOC Support Engineer is responsible for the management, troubleshooting and resolution of customer queries and faults that are raised to the Network Operations Centre by means of email, ticketing system or phone calls.
Willingness to work overtime as and when required
Willingness to perform any additional tasks allocated to them by the Director(s) or manager(s) from time to time
Willingness to work shifts on a rotational basis.
Log and complete service requests via the helpdesk system per standard operating procedures
Ensure prompt
regular and accurate feedback to all customers
Understand and fulfil service level agreements to customers
Take ownership of client faults reported and see problems through to resolution
Identify and escalate priority issues timeously and accurately
Handle escalations from Tier 1 Support Engineers ensuring feedback and mentoring thereafter.
Must have at least 2-3 years’ experience in a NOC Environment as a NOC support Exeperince and focus in client relationships Advanced Computer Literacy Intermediate MS Excel Intermediate MS Outlook Intermediate MS Word
17th May 2023